Product price is subject to change without any prior notice due to season and availability of catch or harvest. However, we will always honour the price at the point of sale. Kindly refer to the product page for latest effective pricing.
All products are subject to availability. In the event of where your ordered item becomes unavailable, a refund for the item will be issued or we can also substitute with another item(s) of equal value upon request.
Order payment must be completed within 24 hours in order to secure your items. Your order will be cancelled and the items will be released from holding if there is no payment made within the timeframe.
All order details will be locked and sent for processing as soon as we confirm it. Once you successfully place an order, there will be no amendments allowed. Please be reminded to review your cart and shipping details carefully before checkout.
In order to maintain an efficient workflow, we do not combine orders as it will cause a disruption within the internal team. Therefore, adding items, removing items or combining orders is not available after the order has been placed.
Kindly place another order should you need to purchase more items and they will be sent to you accordingly. Please note that the delivery will be charged separately if the order is placed separately.
If you changed your mind due to any reason, you may contact our Customer Service to cancel your paid order for a full refund within 24 hours of placing the order. However, there will be strictly no cancellation allowed after 24 hours for any processed orders.
Please note that it may take up to 14 days for the refunded amount to reflect in your card or bank account, depending on your selected payment method. Customer bank account details may be required for the refund procedure. Should there be a need to place a new order before the refund is processed, customers are required to make full payment to secure the new order as per usual.
Please be informed that the items from your order will be released to our webstore upon cancellation. Promotions that were applied to your cancelled order will not apply to your new order if the promotion period has passed at the time of new order. Kindly refer to our website for the latest product prices and availability.
The delivery of order is fully handled by a third-party logistics company. Please be informed that specific delivery time requests will not be entertained.
Though we try our best to provide an estimated arrival time upon request, the actual delivery time can be affected by external factors such as traffic conditions.
To avoid any delay of delivery, we advise our customers to ensure availability to receive their orders, or provide alternatives (e.g. leave at guard house / neighbour receive on behalf) at own risk.
In the event of failed delivery attempt due to customer’s unavailability, additional delivery fee applies for re-delivery on next possible delivery date.
In the event of failed delivery attempt due to logistics issue, a new delivery date will be assigned, or you may choose to cancel the order for a full refund.
Movement Control Order (MCO): Due to road blocks and safety restrictions, please expect some delay in delivery up to 3 days for Klang Valley orders.
Should there be a need to reschedule your order delivery, kindly inform us at least 1 day (JB) / 2 days (Others) before original delivery date.
- Delivery date change for each order is limited to maximum of 1 time only.
- New delivery date should be within 7 days from original delivery date.
- Reschedule of self-collect orders is not allowed.
Change Delivery Address
Should there be a need to update your delivery address, kindly inform us at least 1 day (JB) / 2 days (Others) before delivery date.
Any address change later than that will result in postponement of delivery up to 7 days.
Please be informed that only one delivery address is accepted per order, there is strictly no flexibility in changing delivery address on the day according to delivery time. For example, requests such as “Please deliver to home address if deliver after office hours” will not be entertained.
Unclaimed Self-Collect Orders
Any self-collect order must be redeemed within 7 days from from selected pick-up date. Orders unclaimed after the stated period will be cancelled automatically with full refund.
Jan-Feb 2021: Due to storage limitation at physical stores during CNY peak period, all self-collect orders must be redeemed within 3 days from selected pick-up date. Orders unclaimed after the stated period will be cancelled automatically with full refund.
Missing / Damaged / Wrong Item Received
Kindly contact us within 24 hours of delivery and provide a photo of the following:
- the paper invoice that attached to your order, and
- the item(s) received
Our customer service will assist you to resolve the issue as soon as possible. Should there be any order issue, an adequate compensation will be given.
Unsatisfied with Our Products
Kindly contact us within 90 days of delivery and provide the following:
- a photo of the product packaging showing Fish Club sticker with batch code, and
- a photo / video showing the product condition (colour / texture etc)
Our customer service will assist you to resolve the issue as soon as possible.
We seek your kind cooperation as a quick chat is required for us to access the situation. Should there be any quality issue, an adequate compensation will be given.
Voucher / Coupon Code
- All promo coupon codes are valid for one-time redemption per user.
- Users can only apply ONE (1) promotion code per order. Certain coupon code exclusions may apply.
- Some promo codes may have limited redemptions. Once they are fully redeemed, the promo codes are invalid.
- All promo codes are not valid on products under promotions with indication that promo code is not applicable.
- Minimum purchase amount is based on subtotal before promotion code is applied.
- Minimum purchase requirement also excludes shipping fee (if applicable).
- Promo codes are strictly not refundable and exchangeable for cash.
- If a promo code is used on an order with more than one item, the discount value is evenly distributed to each item according to the item’s prorated value.
- Any refund of a single item purchased in such order will be reduced by the value of discount attached to it. The total discounted amount will not be refunded.
- Fish Club will not extend the validity for unused expired e-Vouchers. No request via any form of correspondences will be entertained.
By placing an order with us, you agree to our terms & conditions. Fish Club reserves the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on this website immediately.